Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thesportsfoundry@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thesportsfoundry@gmail.com and send your item to: Lal Bahadur Shastri Road, Bhandup Village Rd, Bhandup Industrial Area, Kanjurmarg West, Bhandup West, Mumbai, Maharashtra 400078.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Lal Bahadur Shastri Road, Bhandup Village Rd, Bhandup Industrial Area, Kanjurmarg West, Bhandup West, Mumbai, Maharashtra 400078
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To complete your return, we require a receipt or proof of purchase.
We believe in fair policy! We endeavor to do everything to resolve the technical problems that you are facing and that are preventing you from getting most out of the services offered. We are always here for you and we are proud of our expert professionals who are at your service round-the-clock.
We ensure and guarantee the services being provided and the quality of the solution listed on the website www.dd.zone are up to the mark. Our expert professionals at classicists assure support and satisfaction in terms of the technical services offered.
However in case you are not satisfied with the services being provided please reach us on our toll free number +917977240507 or email us at thesportsfoundry@gmail.com, we promise and guarantee an immediate remedy to the problem, if any within 12 hours from the time of complaint throughout the service duration.
We ensure the services up to your satisfaction and if in case you want to terminate our services, Tech Assist offers refund to all its customers who has taken services and wants to terminate the same within 7 days, post that the refund or termination will be on a pro-rate basis for the service that are classified under the subscription.
Beyond the fact that issue was not provided with a satisfactory resolution, please mention the reason for the refund or termination and under such request a reply will be sent via a registered email address and an intimation via the phone as well after it has been determined that a refund/return is necessary.
In case you (customer) is not satisfied with the services/product provided, the commitments made and wants an immediate return, the same will be returned to the credit card or bank account.
We don’t store credit card information for any customer and we would not do any charging without your explicit consent. You can move from a monthly plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.
Right to Refuse, Suspend or Terminate Service
We reserve the right to refuse, terminate, or suspend service to any user for any reason we deem, in our sole discretion, to do so, without any prior notice. Typically, we will suspend, terminate or refuse service if we determine that a user is using a computer system in an improper or illegal manner, providing indecent or obscene content, violating the rights of privacy or publicity, violating the civil rights of others, conducting actions that defame a third party or entity, are publishing “hate” or intolerant material, or are threatening or harassing others. However, we may also suspend, refuse, or terminate service for any reason that we, in our sole discretion, consider appropriate to do so.
Note: Rolex Metal Industries (India) is always there to help you in different ways. We appreciate that before filing any issue directly from bank kindly give us a call or email to make the final settlement on mutual understanding.